Shipping policy

Order processing times are separate from the shipping times you see at checkout.

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

At any time, there may be potential delays due to a high volume of orders or postal service problems that are outside of our control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer flat rate shipping to the United States.

You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over $75). For multiple shipping options, you can list carrier options, prices, and delivery times in a table.

Shipping option	Estimated delivery time	Price
Flat Rate Shipping on Orders Above $50	5 to 10 business days	$10
Flat Rate Shipping on Orders Above $75	5 to 10 business days	$8
Flat Rate Shipping on Orders Above $100	5 to 10 business days	Free

Local delivery & In-store pickup

No local delivery or in-store pickup at this time.

International Shipping

We offer limited international shipping. If we are able to ship to you, shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. How To Distill is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at aaronhyde@gmail.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

Refunds, returns, and exchanges

Summarize your return policy here and link out to your full return policy page if you have one.

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at aaronhyde@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at aaronhyde@gmail.com.